Shipping Policy
Complete details about our delivery and pickup options
At CNCDoors.com, we are committed to getting your custom-made doors to you safely. Please read the following policy to understand how our shipping process works.
At CNCDoors.com, we use the most appropriate shipping method based on your order size and weight to ensure safe delivery at the best value.
Small Orders - Parcel Delivery
Smaller orders that meet size and weight requirements may be shipped via parcel carriers like UPS or FedEx. These shipments are typically delivered to your door with standard parcel service.
Large Orders - LTL Freight
Larger orders may need protective crating and LTL (Less-than-Truckload) freight. We’ll confirm the packaging and carrier once we review your order.
Freight unloading arrangements depend on the carrier and delivery location. Tell us at checkout whether you have a forklift or loading dock; we’ll confirm if liftgate service or another unloading arrangement is needed before shipment. Moving the delivery inside is the recipient’s responsibility.
Note: We will automatically select the most appropriate shipping method for your order. The shipping method will be confirmed after your order is placed.
Standard shipping and appropriate protective packaging are included for eligible delivery orders in the contiguous United States. Small orders may travel by parcel; larger orders may require freight and crating.
However, some locations are significantly more expensive for freight carriers to service. If your delivery address falls into one of these categories, an additional surcharge may apply:
- Extremely rural or remote locations
- Islands or locations requiring ferry transport
- Areas with restricted truck access (narrow roads, bridges with weight limits, etc.)
- Residential areas or gated communities requiring special arrangements
- Locations requiring liftgate service
If your address requires a surcharge, our team will contact you after your order is placed to discuss the additional cost. You will have the option to approve the charge or cancel your order for a full refund.
Local Pickup Option
Choose local pickup at our Pasadena, TX facility. Pickup pricing is shown when you configure your order.
Perfect for local customers or those coordinating their own shipping arrangements.
1Inspect the Packaging
Inspect the box or crate and photograph any visible damage. For freight, check before the driver leaves and note damage on the delivery paperwork.
2Note Damage on Paperwork
For freight deliveries, describe any visible damage to the box or crate on the delivery receipt before signing, and keep a copy. For parcel deliveries, save the packaging and take photos if it arrives damaged.
3Accept the Delivery
If the packaging is damaged, document it before accepting the delivery and contact us promptly. The doors inside may be unaffected.
4Report Damage to Us
After inspecting your doors, if you find damage, please contact us at orders@cncdoors.com within 48 hours with photos of the doors and their packaging. For freight, include a copy of any delivery receipt showing the damage.
All doors are custom-manufactured to order. Typical timelines are:
Production Time
2-3 weeks from order confirmation
Varies based on order complexity and current volume
Shipping Transit
Varies by parcel or freight carrier
Depends on distance from Pasadena, TX
Local Pickup Pricing
Save significantly by picking up your order at our facility in Pasadena, Texas.
Pickup Location:
Madera Group, Inc.
109 Spooner St
Pasadena, TX 77506
Phone: 713-575-8798
Toll Free: 888-828-1088
Pickup Requirements:
- • You must schedule a pickup appointment in advance
- • Bring your order confirmation number and photo ID
- • Pickup must occur within 30 days of order completion notification
- • Bring appropriate vehicle and equipment for loading
- • Our staff will assist with loading onto your vehicle